DO YOU OFFER REFUNDS OR EXCHANGES?
We offer full refunds and exchange requests on all order within 30 days of delivery. To be eligible for a refund or an item to be exchanged it must be in the same condition as you received it: unused, free of stains or damage and in the same packaging. We do not cover return shipping expenses. You will receive a full refund of the product once we received the returned backdrops in the same condition.
To start a refund or exchange process please email us on email@example.com with your
Reason for Return or Exchange
What you would like to change your item to
WHAT SIZE & MATERIAL ARE THE BACKDROPS?
600mm x 600mm lightweight 5mm PVC boards
WHEN CAN I EXPECT MY BACKDROPS?
All In-Stock Backdrops will be shipped out within 1-3 Business days. Please allow a shipping time of up to 7 business days.
All Pre-ordered Backdrops will be added to our fortnightly Production Order, every 1st and 3rd Monday of the month. Production can take up to 7 days. We will then fulfil your order. The overall delivery time can be from 2 to 3 weeks (depending on what day of the month you placed your order).
If you mix In-Stock Backdrops and Pre-order Items we will wait for the pre-ordered Backdrops and fulfil the order at once.
WHAT MAKES YOUR BACKDROPS DIFFERENT?
Flatlaid Boards are rigid and non flimsy which means you can use them from the moment you unpack them anywhere in your house. Unlike to Vinyl rolled up backdrops, there is no need for clamps, sticky tapes or walls to try to straighten them up and find surfaces to attach. Find any spot with a nice natural light at home, outside, or on location, set up your scene and start shooting. Our boards are also glare-proof, non reflective and easy to store.
DO YOU DO CUSTOM DESIGNS?
Yes! If you have a specific artwork or brand colours, we are more than happy to assist you in finding the artwork and custom print backdrop boards to match your brand image and look. Please email firstname.lastname@example.org with your request and we will provide you with a quote.
CAN I GET THEM WET AND MESSY?
YES! We have improved the boards even more and it's safe to say that they are now super duper water and wipe resistant! You can get messy and simply wipe any food or drink spills with a wet kitchen towel before going over it with a dry one.
HOW TO CARE FOR FLATLAID BACKDROPS?
Even though our boards are durable, please still be gentle when styling your scene. Avoid dragging of props that might cause scratches and contact with non-food substances (paint, rust…) as they might stain the print.
HOW TO STORE MY FLATLAID BACKDROPS?
The best way to store your Flatlaid Photography Backdrops is just like you do with books.. either up straight, leaned against something solid like a wall or a shelf. Make sure they are nice and straight and not bended. Alternatively you can pile them up on top of each other on a flat surface or a floor.
Avoid putting hot pots on the surfaces or leave the boards in direct sunlight for too long as this might cause some changes in colour or warping.
DO YOU SHIP INTERNATIONALLY?
Currently we only ship to Australia and NZ. Upon request we can ship internationally however, due to the size, the shipping costs are extremely high, between $80-$100, depending on where you live! If you are still convinced that you want them please reach out to us and we will find out how much it costs to get it shipped to your country!