FAQ

DO YOU OFFER REFUNDS OR EXCHANGES?

We offer full refunds and exchange requests on all order within 30 days of delivery. To be eligible for a refund or an item to be exchanged it must be in the same condition as you received it: unused, free of stains or damage and in the same packaging. We do not cover return shipping expenses. To start a refund or exchange process please email us on hello@flatlaid.com.au with your

  • Full Name

  • Contact Details

  • Reason for Return or Exchange

  • What you would like to change your item to


WHEN CAN I EXPECT MY ORDER

Please allow us up to 5 business days for processing time and a shipping time of 2-4 business days.

WHAT MAKES YOUR BACKDROPS DIFFERENT?

Flatlaid Boards are rigid and non flimsy which means you can use them from the moment you unpack them anywhere in your house. Unlike to Vinyl rolled up backdrops, there is no need for clamps, sticky tapes or walls to try to straighten them up and find surfaces to attach. Find any spot with a nice natural light at home, outside, or on location, set up your scene and start shooting. Our boards are also glare-proof, non reflective and easy to store.

DO YOU DO CUSTOM DESIGNS?

Yes! If you have a specific artwork or brand colours, we are more than happy to assist you in finding the artwork and custom print backdrop boards to match your brand image and look. Please email hello@flatlaid.com.au with your request and we will provide you with a quote.


CAN I GET THEM IN A BIGGER SIZE? 

Yes! We also offer all of the designs in 600 x 800mm if you need a wider scene. 
You can still use the Scene Links however as the boards are a little heavier and bigger it's not as steady as with the smaller boards, but it works! Contact us for a quote: hello@flatlaid.com.au


CAN I GET THEM WET?  

YES! We have improved the boards even more and it's safe to say that they are now super duper water and wipe resistant! You can get messy and simply wipe any food or drink spills with a wet kitchen towel before going over it with a dry one. 


HOW TO CARE FOR FLATLAID BACKDROPS?

Even though our boards are durable, please still be gentle when styling your scene. Avoid dragging of props that might cause scratches and contact with non-food substances (paint, rust…) as they might stain the print.


HOW TO STORE MY FLATLAID BACKDROPS?

The best way to store your Flatlaid Photography Backdrops is just like you do with books.. either up straight, leaned against something solid like a wall or a shelf. Make sure they are nice and straight and not bended. Alternatively you can pile them up on top of each other on a flat surface or a floor. 

Avoid putting hot pots on the surfaces or leave the boards in direct sunlight for too long as this might cause some changes in colour or warping.

DO YOU SHIP INTERNATIONALLY?

Currently we only ship to Australia and NZ. Upon request we can ship internationally however, due to the size, the shipping costs are extremely high, between $80-$100, depending on where you live! If you are still convinced that you want them please reach out to us and we will find out how much it costs to get it shipped to your country!