Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and receive a full refund.

To be eligible for a refund or an item to be exchanged it must be in the same condition as you received it: unused, free of stains or damage and in the same packaging. We do not cover return shipping expenses.

Please note that returns will need to be sent to the following address: 
5/ 22 Montana Rd
4218 Mermaid Beach
Australia 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@flatlaid.com.au.

To start a refund or exchange process please email us on hello@flatlaid.com.au with your

• Full Name

• Contact Details

• Reason for Return or Exchange

• What you would like to change your item to
  
  

Damages and issues
If for some reason your product arrived damaged or you received the wrong item, please email us at hello@flatlaid.com.au with photos of the damage, so that we can evaluate the issue and make it right.